Return Conditions
If the customer wishes to return one or more items, they can do so within 48 hours of receiving the order, as long as the item(s) are undamaged, sealed, complete and in the original packaging. packing. The packaging must not have been damaged or altered.
To use the right of return, the customer should contact Customer Service. It should specify the order code, description or reference number(s) of the product(s) to be returned.
The customer can cancel his order within (24 hours). Once the order is cancelled, the customer will receive a confirmation email.
Return conditions for unopened products
- Customer bears return shipping costs
- Returned in original packaging
- Product returns are accepted within 14 days of receiving the order
Defective product return conditions
- Returns in the event of a defective product are accepted within 14 days of receipt of the product at your location
- The customer bears the shipping costs of the defective product.
- The product is returned in the same condition as you received it
- A technical check of the product is carried out and then, after consultation with the customer, it is replaced and the amount of the above shipping costs refunded.
No Returns Policy
- Returns are not accepted if the package has been opened.
- Returns of incomplete or damaged products, products without their original packaging and/or labeling or products showing signs of use are not accepted.